Online Documentation...
The online documentation is an extensive
knowledgebase where you will find support
documentation and tutorials on using your control
panel and much more!
| CPanel
Documentation |
| Answers |
Pre-Sales
Questions
- Is there a minimum
time contract/commitment?
Not at all. You can pay monthly,
quarterly, or yearly. You can also
cancel at any time.
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- How soon will my
account be set up and ready for use?
Account orders are placed in a queue
and are processed in the order in
which they are received. Your site can
be uploaded to our servers as soon as
your domain name resolves to our
server dns, usually within 24-48
hours.
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- Do I have access to
update my site 24 hours a day?
Absolutely. Whether you're a day
person or a night owl, your site is
available for you to update.
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- Can you register a
domain name for me? Can you set up
domains other than .com, .org, and
.net?
We can register .com, .org, and .net
names for $9/year, with you as the
registrant. We can also assist with
registering other domains, as well
(fees for registering other domains
will vary by country). Please contact
our sales department if you require
assistance in registering other domain
types.
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- Do you host Adult
sites, warez sites or sites containing
illegal material?
Anything that is illegal, No. Please
see our Acceptable
Use Policy for policies regarding
this.
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- Is my site backed
up and how often?
It is the clients responsibility to do
all backups of their site. If, in the
unfortunate event, something happens
to your files, it is your
responsibility to have a local copy of
your files. We are NOT held liable in
any way for any files, money, time,
effort, etc... lost due to this
unfortunate event. Furthermore, if
your files are lost, we will attempt
to restore them as a gesture of good
faith, but make no promises what so
ever about whether the files will be
brought back successfully or not.
Again, back ups are the client's
responsibility.
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- How fast are your
connections?
Our servers are connected to a
multi-gigabit backbone to the
internet.
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- What are your
server specifications?
Our newest servers feature Dual Intel
Xeon 2.4GHz processors with 1GB Ram
and 10k RPM hard drives.
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Technical
Questions
- I changed my
control panel password and now I can't
get in.
Passwords are case sensitive and are
limited to 8 characters. If you
entered a password longer than 8
characters please try entering the
first 8 characters when logging into
your control panel.
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- How do I get my
email?
If you're familiar with your email
client's setup, use the following
information to retrieve email from
your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
Your username is your email
address.
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- I want to get
started right away, but my domain name
hasn't transferred/isn't in the
database yet. How do I do it?
After your domain is fully propagated
through the system, you can upload to
yourdomain.com via FTP or FrontPage
Extensions.
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- What is the path to
perl?
#!/usr/bin/perl
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- Where should I put
CGI scripts for my domain?
All CGI scripts should be uploaded to
the cgi-bin folder, for your domain.
Be sure to follow the instructions for
the script you are uploading regarding
setting permissions on the files and
folders you create, as they vary from
script to script
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- I uploaded my
files, but I don't see my page?
If our default "Coming
Soon", default.htm, has not been
replaced by another index page, then
anyone going to domainname.com will
still see that page instead of some
other home page. This is the order in
which the web server looks for a page
to put up as the "home"
page: >DirectoryIndex: default.htm,
index.htm Just delete the
default.htm file and anything after it
in this list will then come up
automatically. Notice that "home.shtml"
is NOT on the list and so will not
show up as your home page. You would
need to rename it.
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Account
and Billing Questions
- Can I upgrade my
plan or features later?
You can purchase new or expanded
features, or upgrade to a new plan.
There is no set up fee for upgrading.
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- How can I change my
account or billing information?
If you need to update your account or
billing information please contact us
at sales@ktmweb.com.
Please be sure to include your account
name and your domain name.
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- What happens if I
go over the bandwidth limit for my
account?
If you exceed the bandwidth limit for
your account the overage amount will
be automatically billed at a rate of
$5 per gigabyte per month.
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- What is the cost
for additional features?
You can add additional features to the
plan that you signed up for. Below are
the rates for some commonly added
features.
Disk space - $1 per 100MB per month.
POP 3 email address - $1 per
address per month. If you need
multiple addresses added please
contact us for bulk rates.
Bandwidth - $5 per gigabyte per
month
Additional Domain Name - $1.00 per
domain name per month. (Domain
Registration not included)
Dedicated KTMWeb IP Address w/
SSLCity Premium Security Certificate -
$149.00 per year (includes setup and
install)
Dedicated KTMWeb IP Address w/
SSLCity Wldcard Security Certificate -
$549.00 per year (includes setup and install)
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- How do I cancel my
Account?
You can cancel your account at any
time by sending email to sales@ktmweb.com.
There are no cancellation fees, and no
notice is required. Any fees paid to
that point are non-refundable. Please
see our Acceptable
Use Policy for further
information.
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- What about billing
and over due policies?
Accounts will be given a grace period
of 7 days, if payment is not received
within the grace period your account
will be deleted from our servers.
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