What is uptime?
This refers to the amount of time your site is up and therefore available for viewing. In a month the site would be available for 43,200 minutes. If the site were not available for a period of 60 minutes, this would equate to an uptime of 99.86%

What is Bandwidth?
This is the amount of data transfer capacity you can use. So if your package allows for you to have say 1GB of bandwidth per months this means that your users could download approx 25,000 web pages (@ 40KB per page)

How much Bandwidth do I need?
This will vary depending on how much disk space each page requires, and on how many page views you are expecting. If your page has limited graphics and is approx 20KB, and you expect 50,000 page views, then you will need approx 1,000MB (1GB)

Can I upgrade my account?
Yes, you can upgrade or downgrade your account at any time. Simply submit a request through our Help Desk

How can I access my webmail?
Access your webmail at http://www.yourdomainname.com/webmail

How can I access my control panel?
Access your control panel webmail at http://www.yourdomainname.com/cpanel

Why do you not offer unlimited bandwidth?
Sorry, there is no such thing as unlimited anything…. This is an advertising gimmick used to attract those with no experience of web hosting. Generally what happens is that everybody is placed in a pool, and provided the total bandwidth of all the users does not exceed the pool, then you would be allowed unlimited until this ceiling is reached. So in affect the greedy user is being subsidized by the less frequent user. Our Datacenters do not get unlimited bandwidth; it all has to be paid for. By the same token we cannot offer unlimited bandwidth to you.

What servers do you use?
Our servers are => 2MHz Intel machines loaded with WHM and cPanel

Can Uropahosting transfer my site form another provider?
Yes, this is possible. Please contact us to provide us with details, and we will be happy to give you a quote for that work.

How long will it take to get my website up & running?
The account will be set-up almost immediately. If you are transferring an existing domain name, then it can take up to 72 hours before your DNS changes will resolve

What type of technical support do you provide?
We will provide support related to your hosting service only. We do not provide technical support for application specific issues, HTML or CGI programming, or 3rd party software

Can I access my site 24hrs a day?
Yes, you will have access to your site 24hrs a day, 365 days a year barring any network or server related problems

Can I get a discount for paying in advance?
Yes, if you are on a monthly plan, and are paying a year in advance, then a discount will be given. Contact us for details

Can I have a dedicated IP address for a virtual hosting account?
IP address's for virtual hosting accounts are not generally available. If you have a specific need, please contact us

What if I need more disk space?
Either additional disk space can be purchased, or you can upgrade to the next package. Please contact us

How can you host so cheap?
Its simple, we have our own servers. We are not a reseller so we control what we do and at how much

Do you over load your servers?
No way would we ever do that. We load our servers to 75% then we put another server online. This ensures that your pages will load quickly

What if I need more transfer bandwidth?
Additional bandwidth can be purchased, or you can upgrade to the next package. Please contact us

What is a CGI-bin?
A CGI-bin is a folder where you can store your CGI scripts and programs

Where is Perl located?
Perl can be found in /usr/bin/perl

How do I set-up my CGI scripts?
There is a directory called cgi-bin in your public_html folder (cgi-bin is a shared folder where CGI scripts for all users are placed - if you name your folder cgi-sys, you will not be able to use any of the scripts you put there).

Upload your CGI scripts to this directory, and chmod them to 755 via FTP. If your script is Perl, the first line should read: #!/usr/local/bin/perl.

Remember never to upload scripts in binary mode - always use ASCII/Text mode. Even if your FTP client has an autodetect setting, force it to upload in ASCII for CGI scripts.

Remember that if your script needs to write to directories or files, those directories and files are chmod 777 so the server can write to them.

To access your scripts, you should use an address of this kind: http://www.yourdomain.com/cgi-bin/scriptname.cgi


How To - Setting file permissions
1. Login with your FTP client
2. Open the relevant directory and find the file
3. Right click on the file and select CHMOD

By default, all files uploaded to the server should have permissions set to 644 - 'Read' and 'Write' access for the owner, while limiting the rest of the public to 'Read Only' access. When setting permissions for CGI scripts, the most common permissions setting is 755 - this allows the owner 'Read and Write' access, and Group and Public 'Read and Execute' access. Note - as a security measure, cgi scripts with permissions of 777 will not run.

Numeric Code Permissions
700
User: read, write, execute
Group: none
Other: none

755
User: read, write, execute
Group: read, execute
Other: read,execute

777
User: read, write, execute
Group: read,write,execute
Other: read,write,execute

707
User: read, write, execute
Group: none
Other: read, write, execute

Code 707 can usually substitute for 777, and is slightly more secure - it removes direct access by other users.
'Other' must maintain at least read access to any normal file in your Web space, in order for the Web server to be able to serve it to your site viewers.

Setting directory permissions The same permission settings are used on directories - for a directory, the read setting controls whether or not a directory can be read for a listing of files. Also, the execute setting controls whether or not a directory can be searched for a particular file. Read without execute is virtually useless, but execute without read allows a directory be used but not searched. Thus setting your home directory to 701 allows the Web server to reach your public_html symbolic link, but protects your directory from snooping.

What is a domain name?
A domain name is your websites unique identifier on the Internet. It is the address where your website resides. The Internet actually uses IP numbers, but human beings are much better with names rather than numbers. Therefore your domain name will be attached to the server IP address, and will be translated by the DNS server when someone requests your site

What is DNS?
DNS is a Domain Name System. This is the system that translates your easy to remember domain name, to the server IP address where the site resides

Will my site be down during a domain name transfer/re-point?
Generally for a transfer of a domain name from one person to another, then the answer is No.

For a re-point of the domain name to another server then the answer is Yes. While the domain name re-points to a new server you may be down for a period of around 24hrs to 72 hrs. Less than 24hrs is the norm

What is POP?
POP, which stands for "post office protocol," is a technology used to manage email servers and enable users to retrieve email messages

What is IMAP mail?
IMAP or Internet Message Access Protocol is a method of accessing email or bulletin board messages that are kept on a shared server. By utilizing IMAP, you are able to retrieve messages from your web-hosting server through your email client at home. The advantage to using IMAP is that the messages are still stored on the server, even after you've downloaded them to your computer. Persons who may require IMAP compatible web hosting servers and email clients include:

Those who travel and need to keep a copy of all email for future reference.
Those who check their email from various locations.
Those who need copies of the same email on different computers in different locations.
Unlike POP email, the original email is left in storage on your web-hosting server until you decide to delete it.

What is Email forwarding?
E-mail forwarding forwards e-mail from the delivery address to a designated e-mail address. With forwarding, mail sent to separate addresses can end up in a single location

What is an Email Autoresponder?
An autoresponder is a computer program that automatically returns a predefined message to anyone who sends email to a particular address. Autoresponders are widely used by web sites for the purpose of responding to visitor comments and suggestions, to advise enrolment or de-enrolment from mailing lists, and to notify the sender of the original that the addressee is away

Do you allow Bulk Email?
We do not allow our e-mail services to be used for the purpose of sending unsolicited or 'bulk e-mail'. Please refer to our Terms of Service page for more details

How can I set-up a POP3 account?
Log into your control panel and select 'Manage Accounts' from under 'E-mail'. Click the 'Add account' link at the bottom of that page, enter the e-mail address and password, set a maximum mailbox size, and click 'Create'

How do I set-up forwarding?
Log into your control panel and select 'Forwarders' from under 'E-mail'. Click the 'Add Forwarder' link at the bottom of that page, enter the e-mail address to forward in the lefthand box and the e-mail address to forward to in the righthand box, and click 'Add Forward'

Which is best? Cpanel File Manager or FTP?
We believe that FTP is more robust and has more features; therefore this would be our upload program of choice.

What is the path to my directory?
/home/yourdomain/public_html
/home/yourdomain/public_html/cgi-bin

What is the path to sendmail?
/usr/sbin/sendmail

Which directory do I upload to webpage?
You have to upload your files to directory "public_html", or linked also by "www", under your account. For CGI program you have to upload to directory "cgi-bin" under "public_html"/"www".

What is the path to perl?
/usr/bin/perl

Where do I login to my web hosting account?
You may login in at http://67.15.84.25:2082 or just click here

Where do I upload my CGI & Perl programs?
These files should be placed in the public_html/cgi-bin directory

How do I Upload to a sub-domain?
When you create a sub-domain through your control panel, a new folder is created in your public_html directory with the same name as your sub-domain. To upload files to the sub-domain, upload to this new folder.

If you wish to set up an FTP account specifically for a sub-domain, create a new FTP account via your control panel, with the username matching the name of your sub-domain. This will limit FTP access to that sub-domain. For example, an FTP user called sub1 will only have access to sub1.yourdomain.com.


How do I Add a FTP account?
An FTP account creates a folder on the www level of your site that allows external users that know the password to upload and download files from that location.

Change your password if you think that your account is being used incorrectly. Please bear in mind that you are responsible for all disk space and traffic charges incurred through your account.

To add an FTP account: 1. Click 'Manage Accounts' under 'FTP'. 2. Click 'Add Account'. 3. Fill in a login and password, and click 'Create'.


How do I upload my files in the correct mode?
Uploading in the wrong format can result in images or binaries appearing as a strange mess. This is a common cause of 'Server 500 Errors' with CGI scripts. While this can be the result of other programming errors, uploading scripts in the incorrect format is very common. CGI scripts should always be uploaded in ASCII mode, and images / exe files, should be uploaded in "BINARY" mode. Most FTP programs have an automatic mode, which detects the file type you're transferring and selects the appropriate mode. Binary is usually the default mode, but when in automatic mode the FTP client will check a list of known ASCII extensions and switch if necessary.

How do I use a FTP client?
To use FTP, you will need a program called an FTP client and a connection to the Internet. CuteFTP is an excellent FTP client if you don't yet have one.

Once you have an FTP client installed, connect to the Internet and run the FTP client. What you will see next will depend on the type of client you have.

Usually, a dialogue box will appear after you select 'Connect' or the equivalent command from the menu. Enter your username, password, and server name (www.yourdomain.com) in the relevant fields, and click 'OK' to connect. You may also be asked to choose an initial directory. To default into your web directory, set the initial directory to public_html/

Generally, you transfer files by double-clicking the file name. You can probably also open a directory by double-clicking on it. Right-clicking (or click and hold on a Macintosh) may bring up a menu.


What are the types of Transfer modes?
BINARY
This should be used to for image files (e.g. .GIF, .JPEG). It should NOT be used for other file types.

ASCII
This should be used to transfer HTML files and other files that are readable as normal text. The text-vs-binary decision is important because text files are stored in a slightly different format from binary files. When the ASCII mode is enabled, the files will be translated as needed during the transfer. Failure to properly select ASCII or Binary is the most common cause of broken images and inoperative imagemaps and CGI scripts.